Job TitleGuest Service AgentJob Description SummaryThe guest services agent role is responsible for delivering exceptional workplace experiences and service to residents, guests and the community, ensuring qualitative customer outcomes are realised. The Agent must ensure they liaise professionally and appropriately with customers, suppliers and internal Cushman & Wakefield stakeholders at every interaction whilst supporting the Integrated Workplace Solutions service line for Cushman & Wakefield on behalf of the client. Job DescriptionAbout the Role:Meet and greet visitors proactively in a timely manner.
Manage reception services to ensure a positive customer experience. Announce arrival of guests. Responsible for leading and delivering workplace services ensuring consistently high levels of customer service satisfaction and strategic delivery of operational requirements.
Accountable for workplace operations
Liaise with cleaning contractors to ensure kitchen areas, meeting rooms, and the Wellness center, etc. are clean and are being used for the correct purpose. Complete daily walkthrough of workspace, reporting any maintenance and cleaning issues. Ensure locker and parking data integrity is maintained.
Meeting and event coordination - Work with contractors e.g. security, cleaning and catering to meet event requirements. Develop operational standards, playbooks, operating manuals, and processes for all aspects of the workplace. About you:Strong reception or hospitality / customer service background
Professional verbal and written communication skills
Ability to multi-task
Able to demonstrate a commonsense approach to problem solving.'Minimum completion of VCE or Higher School Certificate'Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;Being part of a growing global company.Career development and a…
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