The Smith Family is a children's education charity that helps young Australians experiencing disadvantage to create better futures for themselves through harnessing the power of education.

• Become part of our family and make a difference to young Australians through supporting their education
• Permanent Full Time Position
• Sydney CBD, NSW

We are seeking a Customer Support Specialist to join our family. Reporting to the Team Leader, Customer Engagement and working alongside dedicated, energised, and passionate team members, this role will provide world-class supporter care to new and existing supporters and for handling a variety of administrative tasks relating to supporter care.

About our role

You will be responsible for:

• Providing supporter care to current and prospective Learning for Life sponsors and donors
• Initiating outbound calls to proactively build sponsor relationships and maximise sponsorship opportunities (e.g. on anniversary of sponsorship
• Handling a range of telephone enquiries, including donations and sponsorships
• Responding to supporter and general public enquiries received via chat or email
• General administration of self and team responsibilities

About you

As well as passion for community, you will bring the following:

• Accountability for work outcomes
• Respect for individual differences and dignity
• Demonstrated commitment to learning, developing skills and sharing knowledge and information
• Working in partnership with others (teamwork)
• Flexibility to accommodate change
• Have or willing to obtain an employee Working With Children's Check

About our culture

The Smith Family has employees at the centre of its values and operations. We nurture a supportive and inclusive culture that enables people to achieve personal and professional goals, through collaboration and innovation. With a proven work-life balance, wellbeing and health are our top priorities. Enjoy many other benefits, such as tax concessions and flexible working arrangements.

If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click apply, we'd love to hear from you. You may view the position description by copying and pasting the following link in your browser https://static.ethicaljobs.com.au/media/1708640387_Qo9wx_.docx

Closing date: 8 March 2024

Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children's Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.