Customer Service Representative

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

 

About the opportunity:

After two years in her role, one of our customer service reps has put her hand up to move into a different role within the business, further growing her skills and capabilities. We’re now seeking a customer service guru to fill her big shoes.

As Customer Service Representative you’ll be joining the highly capable Komatsu team who are, evidentially, dedicated to nurturing talent and providing opportunities for growth. 

This tight-knit, inclusive and friendly team form part of the wider sales and service team. 

Acting as a united front, they deliver the highest-level of customer service and quality products to our underground mining customers. 

You’ll be assigned to one of our key customers, building a strong relationship & ensuring that their spare parts needs are expedited.

 

About you:

Your positive attitude and friendly personality will see you fit right in with the culture of our diverse team. 

You might be focussed on your career and looking for your next move in a supportive environment that encourages personal and professional growth.

Maybe you’re looking for a stable job opportunity in family friendly, flexible, and supportive environment.

Either way, you’re looking to apply your amazing customer service experience, attention to detail, great computer skills, and positive attitude in you next role. 

 

Role responsibilities:

• Being a proficient first point of contact to support a customer inquiry placed through the CSR center, able to liaise with internal stakeholders to establish and influence a timely response.
• Developing close customer relationships through daily interaction relating to our customer service activities – including order entry, expediting of parts and repair order, also providing regular feedback to customers.
• CSR reporting, including parts and repair backlog reviews, ensuring timely responses are provided to our customers.
• Understanding and ensuring company policies and procedures are adhered to for all customer transactions.

 

The successful candidate would ideally have: 

• Proficient in SAP sales and service modules, or similar
• Customer focussed, energetic team player enjoys working in high transaction environment.
• At least 3 years’ work experience in finance, sales, customer service, supply chain or operations role is essential. 
• Experience in a work environment that operates a fully integrated inventory computer system is highly desirable. 
• Experience working in a manufacturing or engineering environment would be advantageous.
• Underground Mining product knowledge would be advantageous. 
• Parts interpreting and general equipment knowledge desirable 
• Persistent and resilient approach to solve issues.
• Strong verbal and written communication skills.
• Strong attention to detail, systematic and effective administrator.
• Experience in cross functional teams and people management skills.
• Ability to lead and influence stakeholders across multiple sites.

 

Benefits:

• 12 weeks paid primary career parental leave
• Discounts on Apple, Dell, Lenovo and Microsoft products
• Recognition and awards, opportunity to complete recognised Cert III courses, Diploma’s in Leadership & Management, and an Educational Support Program
• Employee Referral Program offering a bonus of $5,000 if you successfully refer someone for a role
• Discounted corporate rates with HCF and a comprehensive Employee Assistance Program with total wellbeing solution provider Hunterlink
• Discounts with Mercedes-Benz, Toyota, Kennards Hire, Bridgestone and Orix
• Discounts with Avis, Qantas, Crown Hotels, IHG and travel agents

 

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.