Customer Service Representative

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.

We are looking for a Customer Service Representative to support the execution of customer enquires and sales order requests via phone, email and digital channels. This will include managing high volume and complex enquiries and ensure that accuracy and efficiency is delivered. 

The ideal candidate will have leadership aspirations in the next 1 to 2 years with experience in customer relationship management, in particular high value customers. We are looking for someone with the initiative to lead change management and continuous improvement of superior customer service and work across diverse stakeholder groups including senior leadership.

 

Key Duties 

• Supporting optimal order management via phone & emails including but not limited to Purchase Orders, Pricing and Availability, Order ETA's, Debits, Credits and Warrantees
• Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality
• Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience
• Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals
• Adopting a continuous improvement mindset and support key change initiatives
• Demonstrate a strong understanding of our products, services and systems

 

Qualifications 

• Minimum of 2 years customer service or support experience in a technical environment 
• Excellent stakeholder management skills
• Time management skills and ability to work independently 
• Strong customer service ethos and great attention to detail

 

What we offer

• On-site parking
• Competitive salary with access to bonus scheme
• Inclusive working environment
• Volunteer days
• Outstanding training and development programs for both professional and personal development

 

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities.

If this sounds like you, please send through your application. We look forward to hearing from you!