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Customer Service Officer

Call Centre & Customer ServiceCustomer Service - Call Centre

Posted 22/02/2024Closed 07/03/2024

Adelaide Airport,Adelaide,South Australia

Full time

Not specified

Randstad is partnering with a well known reputable client within the Vehicle Novated Leasing industry based in Adelaide to recruit multiple Customer Service Officers within an inbound and outbound contact centre environment. Our client is experiencing exciting growth and we have multiple Permanent, Full Time positions available!

These roles are a perfect blend of customer service and sales, so we are looking for candidates from industries that have an element of sales! Ideal candidates may come from industries which include;

Contact Centre
Banking/Insurance
Travel Consultant
Recruitment Consultant
Job Active Consultant
High end retail sales professionals

Firstly, what’s in it for you?

With culture being at the forefront of this organisations employee value proposition, ensuring their employees are rewarded is also just as important. Joining this team will allow you to reap the following benefits + MORE!

Competitive remuneration package + attractive and realistic OTE
Hybrid work environment - 3 days in the office, 2 days from home
3 extra paid days between Christmas and New Year
Birthday leave - A paid day off to celebrate
Bonus $$ for every year worked within the organisation
Parental leave for ALL parents! Up to 20 weeks paid parental leave from your commencement date
Wellbeing perks - spend $295 on your health and wellness each year
Health insurance discounts
2 paid days annually to make a difference in your community

Role overview:

We are looking for customer focused candidates who describe themselves as motivated, driven and results focused.

Your new role will have a focus on providing innovative solutions for vehicle financing to customers who are interested in Vehicle Novated Leasing. Your role will involve nurturing warm sales leads via inbound and outbound calls to provide customers recommendations on the best novated lease package, providing accurate quotations tailored to their requirements, assisting with credit applications, and liaising with external dealers for vehicle sourcing.

Key responsibilities:

Nurture and follow up on sales leads, converting them into a finance or source of a vehicle
Provide exceptional customer service and education throughout the process
Ensuring compliance and consistent application of policies, guidelines, procedures, and legislation
Ability to be adaptable in a changing environment
Actively participate in weekly and monthly team meetings - your opinion counts!

What is on offer:

Competitive base salary with uncapped commission
Permanent, Full Time role
Monday - Friday operating hours on a rotating roster between 8am-6:30pm
City fringe location
6 weeks paid on the job training

What you will bring:

Previous contact centre experience in an inbound or outbound function
Motivated and target driven in a sales environment, with rapport building, selling and influencing skills
High quality verbal and written communication skills
Strong communication and the ability to build strong relationships with internal and external stakeholders
Proactive and assertive individuals who are not afraid to pick up the phone or deal with large call volumes

To Apply:

To apply, please submit your resume outlining your relevant experience. Alternatively, please feel free to reach out for a confidential chat to our SA Contact Centre Team, Juanita Forster [email protected] or Emily Bridgland [email protected].

Connect on Linkedin at Juanita Forster and Emily Bridgland

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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