Reservation/Guest Service Agent - Full Time Lancemore Crossley St. Melbourne Full time opportunity available Access to exclusive benefit program Easily accessible, located in the heart of the free-tram zone in Melbourne’s CBD, and discounted parking options available. Lancemore Crossley St. is seeking a Reservations/Guest Service Agent to join our amazing Front Office Team, delivering genuine hospitality and a boutique experience to our guests. Job Overview: As a Reservations/Guest Service Agent, you will play a crucial role in ensuring a seamless and enjoyable experience for our guests. You will be responsible for handling reservations, inquiries, and providing excellent customer service. This position requires a person with strong communication skills, attention to detail, and a passion for delivering exceptional hospitality. ABOUT THE ROLE: Reservation Management: Receive and process reservations via phone, email, and online platforms. Maintain accurate and up-to-date reservation records. Assist guests with inquiries and provide information about room availability, rates, and packages. Guest Services: Welcome guests warmly and assist with check-in and check-out procedures. Address guest concerns and resolve issues promptly to ensure satisfaction. Provide information about hotel facilities, services, and local attractions. Communication: Communicate effectively with guests, colleagues, and other departments. Handle incoming calls and respond to emails in a professional and timely manner. Collaborate with other team members to ensure a cohesive and positive guest experience. Administrative Tasks: Maintain accurate and organised records of reservations and guest interactions. Assist in preparing reports related to reservations and occupancy. ABOUT YOU: Have a desire to genuinely help people. You have a warm, personable yet professional…
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