Call Centre & Customer Service / Customer Service - Customer Facing
Posted 23/02/2024Closed 08/03/2024
North Sydney,Sydney,New South Wales
Part time
Not specified
This job is sourced from a job board.
The purpose of this role is to support the external Sales Reps and service our clients however necessary to maintain existing client relationships and grow accounts where possible. You will be accountable for the following processes: Customer Service
Answering incoming phone calls & directing as required
Processing quotes and orders in line with SLA
Handling client issues and liaising with BDM’s to ensure a prompt resolution
Liaising with BDM’s & operations team regarding urgent delivery requirements
Administration duties to assist BDM’s wherever possible
Logistics co-ordination for remote warehouses and direct ship orders
Assist the BDM’s and the Marketing team by maintaining an accurate CRM system.Install Coordination
Maintain accurate project records and documentation.
Assist in project risk documentation
Facilitate communication between client, Subcontractors, Sitemax Ops and BDM
Coordinate project meetings, including agenda prep and minute-taking.
Purchasing / sourcing prices from subcontractors
Logistics co-ordination for materials required for installation
Scheduling subcontractors and labour inline with project timelineInternal Sales Support
Phoning existing clients to follow up quotations and proposals
Assisting Business Development Managers with booking appointments
Monitoring BDM’s emails whilst they are out of the office and responding as required
Making outbound calls to existing clients whose spend has decreasedKPI’s:
Email response times and volume
Phone call answer times and volumeSitemax Values: We work with some of Australia’s leading construction and development companies to deliver superior scaffold containment and construction site signage projects.At Sitemax we value people committed to …….
Continuously improve – a relentless pursuit of excellence; individually and as a team.
Exceeding… Click here to view more detail / apply for Customer Service Assistant Sydney Branch
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Customer Service Assistant Sydney BranchSydneyNew South WalesPart timeworkforce australia for individualsCall Centre & Customer ServiceCustomer Service - Customer Facing
