Customer Service Officer

About the role:

We are seeking two dynamic and enthusiastic customer-oriented individuals to join our Library Services team as Customer Service Officers. The successful candidates will have exemplary customer service skills and enjoy interacting with community members of different ages and cultures. Customer Service Officers play a crucial role in ensuring a positive and enriching experience for library customers.

 

Duties include:

• Provide exceptional customer service to library users, including assisting with locating library materials, answering inquiries, and resolving any issues or concerns.
• Assist patrons with the use of library resources and technology, including computers, printers, and e-resources.
• Deliver the full range of Council and Library services through Council’s libraries.
• Assist in the delivery of programs and activities.
• Work at any of Council’s libraries as rostered including evenings and weekends.

 

About you:

To be successful in this role you will have:

1. HSC or equivalent
2. Driver License (Class C – NSW)
3. Experience in a high volume, fast paced customer service environment.

 

Working with us:

THSC employees enjoy: Performance Bonuses, Learning & Development Opportunities, Variable Leave days, an Active Social Club, Proactive Wellbeing Initiatives, and Working for the Community.

 

Position details:

2x Permanent Part-time roles, S0328 & S0526, - 14 hours per week

Salary: From $36.54 per hour + Superannuation + Performance Bonus (up to 2% annual salary) + Organisational Bonus (up to $2K) + Aquatic and Fitness membership discounts

The positions are based at Vinegar Hill Memorial Library at Rouse Hill as well as Baulkham Hills and Dural Libraries, however the successful applicants must be willing to work at any of Council’s Libraries. Hours will be as rostered and include weekend, day, and evening shifts. 

Position S0328 Position S0526

• Wednesday 7 hours

• Wednesday 3.45pm - 7.15pm

• Friday 7 hours

• Thursday 7 hours

• Every third Saturday

• Saturday 9.45am - 1.15pm

Next steps:

Please review the Position Description available on Council’s Careers Page and submit your application online at www.thehills.nsw.gov.au by 5pm on 7 March 2024

Employment will be subject to clearance on the following pre-employment checks: Psychometric Testing, Reference Checks, Identity Check, Drug and Alcohol Screening and Medical Check, and may also include a Criminal History and Working with Children Check.

The Hills Shire Council is committed to the principles of employment equity and diversity. We assess applications on merit and suitability related to the inherent requirements of the position. Only people with the right to work in Australia may apply for this position.

We're seeking individuals who embrace our values and can work collaboratively to deliver quality customer services and infrastructure to The Hills Shire community