COLLECTIONS OFFICER

ABOUT US Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our technology and workspace solutions, Winc has a wide product range that can be tailored to our customers’ needs.   ROLE PURPOSE

The Collections Officer role is responsible for maintaining Aged Debt on customers ledger within agreed targets, reconciling accounts and resolving disputes in order to decrease the aged debt on the ledger.  Partner with our internal and external stakeholders and drive Cash Collections performance. KEY ACCOUNTABILITIES

Take ownership of a complex ledger and manage the reduction in aged debt through collection activities Support Accounts Receivable Manager with weekly operational reports Lead ledger review sessions with Accounts Receivable Manager and Sales Account Managers as required Support to coach, train and develop new Collections Officers in the team Maintain structured & clear notes about collection activities (calls or e-mails), in line with procedures Reduce the aged debt in line with the agreed targets Work with internal teams (such as Banking team) to manage account reconciliations as required Escalate and liaise with internal departments in relation to disputes on customer accounts Build relationships internally and externally to keep customer satisfaction high whilst maintaining a low balance on the aged debt Review and escalate customer disputes Handle inbound/outbound calls regarding issues on a customer's account  WHAT WE LOOK FOR Experience in a Credit Control or AR Collections Officer role Proven…

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