Ageing Australia
2 hours
This two-hour interactive workshop teaches aged care leaders how to conduct courageous conversations and provide authentic feedback to build trust and high-performing teams. Designed for mid-level and front-line managers, it provides practical tools and frameworks for confident, transparent communication in the aged care sector.
This program is specifically designed for Level 2 and Level 3 leaders in the Australian Aged Care Leadership Capability Framework. Level 3 leaders are typically front-line or first-line managers responsible for team activities, such as care coordinators, service coordinators, registered nurses, or team managers. Level 2 leaders are mid-level managers responsible for multiple teams or entire services, such as directors of nursing, care managers, facility managers, or quality managers. Level 1 leaders may also find this a valuable refresher. Participants must access training on individual devices.
Module 4 focuses on confident conversations and courageous communication in leadership. The workshop covers the importance of open, transparent dialogue as a problem-solving resource and team-building tool. Key subjects include: confronting complex issues with confidence and skill, maintaining psychological safety while opening space for important conversations, enriching relationships through honest and respectful discussion, and using a simple framework for feedback conversations. Participants learn when to course-correct, when to coach, and when to celebrate success. The module also addresses stress management, using curiosity to adapt and find solutions, and maintaining perspective and wellbeing through creativity and humour.
Ageing Australia is Australia's peak body for aged care providers and has developed the Leadership Accelerator Program in alignment with the Australian Aged Care Leadership Capability Framework. The program is delivered by experienced facilitators like Bruce Williams who bring decades of expertise in adult education, coaching, and professional development. Ageing Australia's deep understanding of the aged care sector ensures the content is relevant, practical, and directly applicable to the challenges faced by aged care leaders.
This leadership development program prepares participants for advancement into senior leadership roles within aged care organizations. Graduates will be better equipped to lead teams effectively, manage complex organizational challenges, and drive positive cultural change. The skills developed—particularly in communication, feedback, and emotional intelligence—are essential for progression to higher-level management positions such as executive leadership, organizational development roles, or strategic management positions within aged care providers.
